1. New vs. existing customers. New customers traditionally have higher lifetime value than existing ones. This is because every new customer grows your customer base. And once you own the customers, you pay less to convert them on future purchases. Customers who have purchased from you already know your product, value your service, and presumably trust you. It costs more to acquire a new customer because you have to build that credibility and trust.
Arlen: Gotcha. I'm definitely check that out. Yeah, he's a great guy. He knows a lot, him and Neil Patel. So they have a great podcast, and then I'll also take a look at Neil Patel's blog. His blog, very thoughtful blog. He puts a lot into his posts. He used to post a lot more but he's kind of pulled back and focused more on the quality of the content, and yeah. I take a look at that. So those are two things.
The CAN-SPAM Act of 2003 was passed by Congress as a direct response to the growing number of complaints over spam emails. Congress determined that the US government was showing an increased interest in the regulation of commercial electronic mail nationally, that those who send commercial emails should not mislead recipients over the source or content of them, and that all recipients of such emails have a right to decline them. The act authorizes a US $16,000 penalty per violation for spamming each individual recipient. However, it does not ban spam emailing outright, but imposes laws on using deceptive marketing methods through headings which are "materially false or misleading". In addition there are conditions which email marketers must meet in terms of their format, their content and labeling. As a result, many commercial email marketers within the United States utilize a service or special software to ensure compliance with the act. A variety of older systems exist that do not ensure compliance with the act. To comply with the act's regulation of commercial email, services also typically require users to authenticate their return address and include a valid physical address, provide a one-click unsubscribe feature, and prohibit importing lists of purchased addresses that may not have given valid permission.
In addition to linking to Letter Shoppe's designs (available on merchandise that is ultimately sold by Redbubble), the email campaign includes an endearing quote by the Featured Artist: "Never compromise on your values, and only do work you want to get more of." Redbubble's customers are likely to agree -- and open other emails in this campaign for more inspiring quotes.
You need to invest significant time in learning how to empathize with these affiliates and figure out their own personal goals and aspirations. Do they want to grow their blog? How can you help them do that…while still promoting your brand and increasing your own ROI? These are tough questions to answer — but so long as you approach the problem with this mentality, you will all be better off.
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